The customer casually mentioned that they would go through fire and water! This is the interpretation of 'reliable load-bearing capacity'

The desert hinterland of Yuli County, Xinjiang, is rarely visited by humans and has a surface temperature of up to 50 ℃. The customer's L956HL Loader was working under scorching sun, but the air conditioning suddenly "shut down", and the stuffy cab became a "steamer". The driver was sweating profusely, and the construction progress came to a standstill. What's even more worrying is that the continuous sand dunes make transportation extremely inconvenient. The customer asked multiple local repair workers one after another, but was politely refused: "The road is too difficult to walk on, it's too hot, I really can't go!" The customer was extremely anxious and almost gave up hope.

At this moment, the customer's phone suddenly rang, and the caller was SDLG service engineer Gao Zhifeng: "Master, we saw that there was a problem with your device's air conditioning in the group. Don't worry, we will leave immediately." The customer was momentarily stunned - because the air conditioning was out of warranty, he had just casually mentioned it in the customer group without much hope, and didn't expect anyone to respond. Unexpectedly, this' casual remark 'generated an emergency service order through the customer service system, which was quickly taken seriously by SDLG's service team.
After seeing the system prompt, Gao Zhifeng did not hesitate at all. He quickly summoned service team members through the dispatch system, counted the accessories, prepared all the tools, and immediately drove there. The vehicle drove over the asphalt road, crossed the vast desert, and the last section of the road had already been swallowed up by yellow sand. It could only rely on vague ruts to navigate through the sand dunes with difficulty. The wheels sank into the quicksand several times, and they got off the car and pushed the cart again and again. Sweat mixed with sand and dust, and every step was extremely difficult to advance. After a journey of nearly a hundred kilometers, they finally arrived at the scene after more than three hours - this is a practical embodiment of SDLG's "worry free" service concept and the "3.0 service upgrade" principle of "fast response and mission must be achieved".

When Gao Zhifeng and his companions jumped out of the car, their cheeks were already red from the sun, and their lips were dry and cracked. They didn't care about receiving the water handed over by the customer and immediately went into the hot cab to troubleshoot. Experienced individuals, combined with years of technical accumulation and the support of a fault database, quickly identified the problem: the refrigerant had already been depleted, the evaporator box was filled with sand and dust, and the filter screen was severely clogged.
Without stopping for a moment, the two of them crouched beside the car, dismantling parts with their bare hands. Oil stains mixed with sand particles covered their gloves, and large beads of sweat kept dripping, instantly evaporating from the scorching sand. They skillfully added refrigerant, carefully cleaned the dust accumulation in the evaporator box with a high-pressure air gun, and replaced the filter screen... After an hour, with a soft buzzing sound, cool air rushed out from the air outlet again, and the temperature inside the cab rapidly dropped. They not only resolved the current malfunction, but also proactively conducted a comprehensive inspection of the customer's equipment to prevent potential issues, which is the standard process of SDLG's "proactive prevention, full lifecycle management" service.

The customer's eyes turned red as he watched from the side. He tightly held onto Gao Zhifeng's hand and choked up in his voice, saying, "Thank you so much! On such a hot day and such a difficult road, you actually arrived. The cool breeze not only made us feel comfortable, but also 'saved our construction progress'. To be honest, SDLG's service is even closer than family! In the future, when we change devices, we only recognize SDLG! For services like yours, I promise you a lifetime! ”
The wheels once again rolled over the vast sand dunes, and the sand and dust raised behind the car reflected the customer's sincere recognition and trust. And this is just the most common scene in the daily work of the SDLG service team.
On the vast land of the motherland, from the foot of Flaming Mountain to the depth of grassland pastures, from the Gobi mudflat to the hinterland of the desert, SDLG's service footprint is endless. They take Service 3.0 as the standard, integrating the upgraded connotation of "more timely, more professional, and more comprehensive". No matter where the equipment is located or how difficult it is, they always put the customer at the center, using fast response, professional technology, and fearless dedication to build the last line of defense for service. Looking back on SDLG's service journey, from basic support to intelligent empowerment, from passive maintenance to active protection, what has changed is the iteration and innovation of generations of service systems, and what remains unchanged is the brand concept and craftsmanship inheritance of "reliable load-bearing support".